Unfortunately, it is in the nature of things that these explanations sound very technical, but we have tried to describe the most important things as simply and clearly as possible.
What is Personal information?
Personal information is any information relating to personal or material circumstances that relates to an identified or identifiable individual. This includes, for example, your name, date of birth, e-mail address, postal address, or telephone number as well as online identifiers such as your IP address. In contrast, information of a general nature that cannot be used to determine your identity is not personal information. This includes, for example, the number of users of a website.
The Responsible party
The responsible party within the meaning of the POPIA, is:
Viola Baxter Kids
5/29 Glen Eagles
Mpumalanga, South Africa
Collection and processing of personal information when visiting our website and services
The hosting services used by us for the purpose of operating our website is Wix.com, Inc, In doing so Wix, processes inventory data, contact data, content data, usage data, meta data and communication data of customers, interested parties and visitors of our website and services, on the basis of our legitimate interests in an efficient and secure provision of the website and services in conjunction with the provision of contractual services and the conclusion of the contract for our services, including but not limited to our services).
b) Collection of access data and log files
We, or rather Wix on our behalf, collect data on every access to our website on the basis of our legitimate interest. The access data includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.
Log file information is stored for security reasons (e.g., for the clarification of abuse or fraud) for a maximum of 7 days and then deleted. Data whose further storage is necessary for evidentiary purposes is exempt from deletion until the respective incident is finally clarified.
d) Contacting us
If you contact us via e-mail, phone, or social media, we process the following data from you for the purpose of processing and handling your enquiry: Name, contact details -if provided by you- and your message. The legal basis of the data processing is our obligation to fulfil the contract and/or to fulfil our pre-contractual obligations and/or our legitimate interest in processing your enquiry.
We offer visitors to our website the possibility to contact us via the messaging service WhatsApp. If you contact us via WhatsApp on the occasion of a specific transaction, we store and use the mobile phone number you use on WhatsApp and - if provided - your first and last name in accordance with the provision of a contractual or pre-contractual measure to process and respond to your request. On the basis of the same legal basis, we may ask you to provide further data via WhatsApp in order to be able to assign your request to a specific process.
e) Our Mailing list
If you register for our mailing list, we may send you information about our offers and publications. The only mandatory data for our mailing list is your e-mail address and this may be stored in our customer relationship management system ("CRM system"). You can unsubscribe from our mailing list at any time via the link provided for this purpose in each e-mail we send or by sending a corresponding message to us. After unsubscribing, your e-mail address will be deleted immediately.
f) Purchasing our books and publications
Transfer of personal information and Third-Party Services
We will not disclose or otherwise distribute your personal information to third parties unless this is necessary for the performance of our services, you have consented to the disclosure, or the disclosure of data is permitted by relevant legal provisions.
However, we are entitled to outsource the processing of your personal information in whole or in part to external service providers acting as processors for us and within the framework of the POPIA.
External service providers support us, for example, in the technical operation and support of the website, data management, the provision and performance of services, marketing, as well as the implementation and fulfilment of reporting obligations.
The service providers commissioned by us process your data exclusively in accordance with our instructions. Nonetheless, we remain responsible for the protection of your data, which is ensured by strict contractual regulations, technical and organisational measures, and additional controls by us.
Personal information may also be disclosed to third parties if we are legally obliged to do so e.g., by court order or if this is necessary to support criminal or legal investigations or other legal investigations or proceedings at home or abroad or to fulfil our legitimate interests.
Accuracy and updating your information
If you believe that the information, we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please contact us. For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.
Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. Also, we may not be able to accommodate certain requests to object to the processing of Personal information, notably where such requests would not allow us to provide our service to you anymore.
Deletion or blocking of data
We adhere to the principles of data avoidance and data economy. We therefore only store your personal information for as long as is necessary to achieve the purposes stated here or as stipulated by the various storage periods provided for by law. After the respective purpose has ceased to exist or these periods have expired, the corresponding data is routinely blocked or deleted in accordance with the statutory provisions.
In order to protect the data stored with us in the best possible way against accidental or intentional manipulation, loss, destruction or access by unauthorised persons, we use appropriate technical and organisational security measures including encryption procedures (e.g., SSL) via HTTPS. Our security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.
Obligation to provide personal information
You are not obliged to provide us with personal information. However, depending on the individual case as described above, the provision of certain personal information may be necessary for the provision of the services. If you do not provide us with this personal information, we may not be able to provide the requested service.
With regard to your personal information, you have the following rights:
Right to information about the personal data concerned
Right to rectification of inaccurate personal data
Right to erasure of personal data
Right to restriction of processing
Right to data portability
Right to object to processing
Right to object at any time to the processing of your personal data for the purposes of advertising and data analysis
Right not to be subject to automated decisions, including profiling,
Right to withdraw consent if you have given us consent to process your data.
If you wish to assert one of the above rights, you can contact us at any time.
The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal Personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it.
We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your Personal information.
According to the POPIA, you are entitled to file a complaint with your local Supervisory Authority or the Supervisory Authority responsible for South Africa. You can reach the Information Regulator per mail using JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 or through their website at www.inforegulator.org.za. Nonetheless, we would appreciate the chance to deal with your concerns first before you approach any Supervisory Authority.
Our website contains links to the websites of other providers. We hereby point out that we have no influence on the content of the linked websites and the compliance with data protection regulations by their providers.
Concerns and Contact
If you have any concerns 2022